BCC survey does not recognise the important role that agencies play says REC

The survey found that:

  • In 53% of businesses the owner is responsible for recruitment
  • Less than 25% of companies have a personnel department
  • Only 3% of businesses regularly use a recruitment agency
  • 46% of respondents said they would never use a recruitment agency
  • 66% of respondents cited high costs as a reason for not using external agencies
  • 11% of respondents said that using a staffing agency was too time consuming

Speaking on the results of the survey the Director of Policy and Professional Services at the Recruitment and Employment Confederation (REC), Tom Hadley, said that “The length of time it takes to recruit is often due to ongoing skills shortages – even at a time of relatively high unemployment. We agree that finding the right person is an extremely time-consuming exercise – in fact, this one of the key reasons for using agencies with the experience and networks to source and filter appropriate candidates.”

“With regards to cost, the priority has to be finding the right person for the job, someone who can contribute and make a real difference. It is worth investing some time and resource in getting it right. The reality is that the real cost of recruitment is getting it wrong. Employment regulations are a minefield for many small companies. The fact that recruitment has become harder means that there are more reasons than ever to draw upon external expertise. One of the claims is that businesses are dissatisfied with recruitment services. However, according to the latest JobsOutlook survey, 92 per cent of employers – equivalent to nine out of 10 – are satisfied with their recruitment agencies.”

“The BCC survey shows that around 50 per cent of SMEs already use external agencies. The real conclusion to be drawn is that more employers should be encouraged to use agencies as a means of solving their recruitment challenges.\”

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