Following a three day global blackout for Blackberry services, Blackberry founder, Mike Lazaridis confirms services are “fully restored”. Millions of customers worldwide had their messaging and email services sporadically disrupted.
Following a press conference, Mr Lazaridis said, “We know we’ve let many of you down. You expect more from us. I expect more from us”. The company confirmed they would now begin a full investigation into what happened. The firm admitted that it was the largest crash it had ever experienced. Prior to the 2011 problems, the last significant blackout was in 2009.
Robin Bienfait, chief information officer of RIM, the Canada-based owner of Blackberry, issued an apology for the ongoing issues, following complaints that the firm was not informing users about the situation. Blackberry’s next priority will be a “root cause analysis” of why there was a core switch failure within RIM’s infrastructure. In a question and answer session following the press conference, RIM declined to discuss whether it would be compensating users.
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