Tim Straughan, NHS Information Centre chief executive said that “This report shows the biggest annual rise in written complaints about NHS hospitals and community services for 12 years. However it is important to bear in mind that there has been a substantial increase in NHS activity in England over time. For example, information from two of our other data collections show that hospital admissions increased by 28% between 1998-99 and 2008-09, while GP consultations increased by an estimated 44% between 1998 and 2008.\”
Paul Burstow, a Conservative Health Minister said that \”The biggest annual rise in complaints in 12 years is the public\’s verdict of the last Government\’s NHS record. The Coalition Government is determined to put patients at the centre of everything the National Health Service does. Quality and outcomes will be the measures by which the service is judged.\”
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